We reserve the right to cancel booked activities at our discretion. If we are forced to do so (typically due to adverse weather conditions or staff illness), we will try and give you as much notice as possible, and work with you to attempt to find a suitable alternative, or if not we will offer a full refund. However, we cannot be held responsible for any other losses such as travel or accommodation costs that you may have incurred due to cancellation of your activity and recommend cancellation insurance, indeed it would also be wise to have this cover you if you are unable to attend for any reason.
Instructors may curtail an activity at their discretion, typically this is due to factors outwith their control such as weather; where the day is shortened from the planned itinerary due to worsening conditions. No refunds will be offered for curtailment except for unused days of a multi-day booking. You choose to curtail your involvement in an activity for any reason at any time, provided your instructor agrees and deems it safe to do so. If you choose to curtail your involvement in an activity against instructor advice, you agree you are no longer under their duty of care and that your safety is no longer their concern.
All customers are advised to take out personal injury insurance due to the risks associated with your participation in adventurous sports, this can help with additional expenses incurred resulting from an injury. Additionally, cancellation insurance is potentially a wise investment to protect yourself in case you are unable to attend your course.
If you wish to cancel a booking for any reason:
- >2 calendar months in advance of your initial date; you receive 100% refund,
- Between 1 and 2 months; you receive 50% refund
- <1 month; you receive no refund
COVID-19 - Where either you or us have to cancel a booking due to government restrictions as a result of the pandemic we will offer a full refund if alternative dates cannot be agreed upon.